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Why is my card being declined online for a $38.99 charge? It is my checking account, and I am unable to send an email to you guys because the drop down box isn't working.
October 31, 2017 09:51:47 AM
In reply to Molly, Bourne
Hi Molly. We're sorry to hear that your debit card has been declined and we'd like to help.
We know how frustrating it can be to have your debit card declined so we'd like to get to the bottom of this for you right away. Debit cards can be declined for several reasons. We'll need to review your account and recently declined transactions to determine why this has occurred.
As TD Helps is considered an unsecure forum, we do not have access to specific account and debit card information to assist directly, but please give us a call 24/7 at 888-751-9000 or stop in to see us at a local TD Bank Store. To find one near you, please click here: https://go.td.com/1nq31dc. We'd be glad to quickly troubleshoot this with you.
You can also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope to hear from you soon so that we may resolve this. Take care, Molly.
Candice A, Mount Laurel
October 31, 2017 09:52:07 AM