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I have attempted to purchase a item on Amazon but It keeps getting getting declined
January 24, 2017 11:10:09 AM
In reply to jordan, Garfield
Thank you so much for joining us on TD Helps, Jordan. We're sorry to hear of any troubles you are having with your debit card and would be happy to help point you in the right direction for help.
As this is pertaining to your specific account, we would need to review this further with you. We would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, we encourage you calling our 24/7 Customer Service line at 888-751-9000, upon account verification, a Customer Service Representative will be able to determine the cause and offer the solutions as well. Also, you may visit any TD Bank Store to have your account and debit card reviewed in person during normal lobby hours. For a listing of TD Bank Stores please see here: http://go.td.com/TDStores.
In addition, you may also send us a secure message if you are enrolled for online banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://go.td.com/1rvBmq8 and send a secure message.
We are always here to help out, Jordan. Feel free to reach out to us with any additional questions.
Kris M, Mt. Laurel
January 24, 2017 11:10:21 AM