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I am currently in Jamaica, I have been using my card to withdraw cash at the ATM for weeks now however the last couple of days it doesn't work. Now I am unable to use the card for all transaction.
October 15, 2015 08:48:26 AM
1 person recommended this |
In reply to Daniela, kingston
Welcome to the TD Helps community, Daniela.
We're sorry to hear that you're experiencing acceptance issues, Daniela. We'd be happy to point you in the right direction.
It is always recommended to place a Travel Notification on your account prior to traveling to limit acceptance issues while overseas.
As you are writing us from abroad, you can contact us 24/7 from outside the United States on 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. Our Representatives will be happy to not only place a Travel Notification but assist you with your Debit Card.
You may also send us a Secure Message through your Online Banking by logging in here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If you are enrolled for our BusinessDirect Online Banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If you choose to send a secure message, please include the exact travel dates, destinations and if there will be any connecting flight if applicable. You may also send us a message in regards to your Debit Card as well.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information. We apologize if this causes any inconvenience.
We'd also like to share with you, your TD Visa Debit Card is convenient, secure and rewarding- so you can shop and bank with confidence. You can use your debit card at millions of locations that accept VISA across the globe.
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. For more travel tips while overseas, please visithttp://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope to hear from you soon and have a good day.
Brian M., Mount Laurel
October 15, 2015 08:49:00 AM