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I am trying to order things online but for some reason my card is being declined saying that some of the information cannot be verified by the card issuer, who I assume is TD bank. I have enough money in the account for my purchases so this is very weird.
September 6, 2017 11:06:06 AM
In reply to Adam, Hillsboro
Good morning, Adam and welcome to TD Helps.
We're so sorry to hear that you're having trouble with your Debit Card, and so that we may properly assist you, we ask that you connect with us directly. We apologize for any inconvenience this may cause you; however, please understand that TD Helps is not considered a secure forum of contact, and because of this, we do not have access to your account or personal information.
Our Banking Specialists are available 24 hours a day, 7 days a week, and can be reached at 1-888-751-9000. Customer Service Representatives are also available, during lobby hours, at your nearest TD Store location for assistance. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We look forward to speaking with you soon, Adam. Have a great rest of your day!
Brittany M, Mount Laurel
September 6, 2017 11:06:49 AM