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Twice in two weeks I've had issues with 'Pending' transactions. How on earth does a transfer from one account to another account in the same name, which are linked take any more than a few minutes to process? How is this not immediate?
Lisa, New York
September 9, 2015 02:42:45 PM
1 person recommended this |
In reply to Lisa, New York
Thanks for joining us at TD Helps, Lisa. We'd be happy to help provide details regarding the "pending" transactions.
Before we begin, we'd like to inform you that when you make transfer between your TD accounts via your TD Bank Online Banking site, funds will be debited and then credited to the designated account right away; however, this transaction will remain pending and post to your accounts on the following business day.
Whenever you make a transaction or transfer on your account, it will first become a pending transaction before posting to your account. Pending Transactions are authorized or submitted items that have not yet posted to your account. Pending Transactions may affect your available balance and when items post, they are then reflected in your statement history.
After all pending transactions are deducted from that Account Balance, your "Available Balance" is the amount of money in your account you can use without incurring an overdraft charge. Some things to remember:
- Your Available Balance is reduced by any pending debit card transactions (purchases and ATM withdrawals), and includes any deposited funds that have been made available.
- Your Available Balance does not reflect checks that you have written that have not yet cleared, or payments made in Bill Pay by laser draft (paper check) that have not yet cleared. You will typically not see these items pending.
- Your Available Balance also does not include electronic payments in Bill Pay that have not yet been paid, or debit card transactions that have not yet been processed by the vendor for payment.
- If you exceed your available balance, you may incur an overdraft fee.
You may also find this video useful discussing what an Available Balance is: http://bit.ly/1qSujaj .
If you have a question regarding a particular pending transaction that may be pending on your account or if you have any other questions, we invite you to call us 24/7 at 888-751-9000 for assistance. You may also visit us during lobby hours to discuss this in person. Feel free to look here: http://bit.ly/TDStores for a listing of hours and locations.
We hope this helps, Lisa. Let us know if you need anything else.
Yen D, Mount Laurel
September 9, 2015 02:43:40 PM
1 person recommended this