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Daniel, New York
September 13, 2015 06:25:12 PM
1 person recommended this |
In reply to Daniel, New York
Welcome to TD Helps, Daniel! We'll be sure to answer your question pertaining to the phone pin and your debit card pin number.
There are two separate pin numbers that you are referring to, your debit card pin number and your phone pin. Any time that you choose to use our automated system, you'll be prompted to add your phone pin number. If you're using our automated system for the first time, it will prompt you to enter either your account number or your TD Bank VISA Debit Card number. After that, it will ask you to confirm the last 4 digits of your social security number. After entering your SSN upon first use, the system will then ask you to create a unique 4 digit Phone Code to use for future access through the IVR system. This Phone Code will replace your old Bank-by-Phone PIN and is independent of the PIN# associated with your VISA Debit Card. Some tips to remember when creating this Phone Code:
- Create something unique that will be hard for others to guess
- Choose numbers that you can remember, but do not easily relate back to you (i.e. birthdates, addresses, phone numbers, etc.)
- You should not continue to use the last 4 digits of your SSN
- We recommend *not* using the same code as your Debit Card PIN Number to prevent unauthorized access
You can find some more information about our IVR system along with a chart of the menu options here: http://bit.ly/1kjSBmQ. If you have any questions about using the new system, please feel free to speak with a live Banking Specialist at 888-751-9000. We're available 24/7 to help with any concerns you may have and navigate you through it if necessary.
We hope this clears this matter up for you, Daniel and enjoy the rest of your night!
Katherine G, Mount Laurel
September 13, 2015 06:26:33 PM
1 person recommended this