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I want to transfer money between my checking and savings account, however on the mobile app is not allowing me to do so. It says "you currently do not have sufficient number of accounts for transfer"
Emily, Groveland, MA
July 15, 2014 11:58:25 AM
In reply to Emily, Groveland, MA
Thank you for connecting with us through TD Helps, Emily.
We understand you're concerned and would be more than happy to help you with your Online Banking inquiry.
Once an account is opened and you have enrolled to Online Banking, it takes one full business day for an account to show on your profile. However, if you have a passbook account, you will only be able to access that account at a Store. If it has been over a full business day, you have a young savers account (which can only be visible per your request) or you just want to expedite the process, you can reach out to our dedicated Digital Banking team directly at 800-493-7562. They are available 24/7 and are willing to assist you with making the account visible immediately after account authentication. Another option is to send us a secured message through your Online Banking account, by selecting the Customer Service tab. Finally, if you prefer, you could also visit us at any TD Bank Store during lobby hours. For hours and locations near you, check out: http://bit.ly/TDStores.
Again, thank you for contacting us; we hope you have a lovely day.
Brian M., Mount Laurel
July 15, 2014 11:59:32 AM