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my mobile deposit will no longer work I have been using it for a while now but now ask me to enroll and when I click on that button I just get a white screen also my secure messages does the same I click on it and all I get is a white screen I've been using this app for a while now it's the newest version and nothing has changed on the phone
tom, boca raton
November 20, 2016 07:15:16 AM
1 person recommended this |
In reply to tom, boca raton
Thanks for sending your question our way, Tom.
Please know that TD Bank Mobile Deposit is available for most Android and iPhone devices. We ask that you use the most recent version of the Operating System for your device, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. It may also be a good idea to uninstall and then reinstall the app. If you reinstall the TD Mobile App and if it asks for permission to use your camera, please allow this access. For a list of Frequently Asked Questions regarding our mobile deposit feature, please see: https://go.td.com/29DH08J which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours for additional assistance. Please visit: http://go.td.com/1f9DSJR to find a TD Bank near you.
Thanks for stopping by and please take care, Tom.
Alara B, Mount Laurel
November 20, 2016 07:16:48 AM