Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I receive mail at the wrong address. The mailman knows me and redirects mail to me.
Where does TD Bank get this wrong adress ?
CG, New York
January 10, 2018 02:28:29 PM
2 people recommended this |
In reply to CG, New York
We're sorry to hear that your address is not correct, CG, and we'd be glad to help you update this information.
Please know that TD Bank will only send information to the address we have on file for you. Since you've mentioned that this information is in need of correction, we recommend submitting an address change.
You can update this information online by signing in here: http://go.td.com/1eaISlq. Once you're signed in, please follow the steps below:
1. Click on the Customer Service tab, located on the top of your screen.
2. Click on Contact Info.
3. Change the necessary information and click Send.
When your address change has been completed, a Specialist will send you a secure message notifying you.
You can also connect with a Banking Specialist 24/7 at 888-751-9000 or by visiting any TD Store to update your address. Take a look at TD Stores near you here: http://go.td.com/1f9DSJR.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum. Because of this, we do not have access to account records to review your information.
We hope this information helps, CG, and we look forward to hearing from you.
Megan K, Mount Laurel
January 10, 2018 02:28:41 PM
In reply to Megan, Mount Laurel
Dear Megan K
I am not interested to update the information. I want to know where TD Bank obtained the wrong information.
This was explained before but I have not received a reply.
Please confirm you received this message.
Constantine, New York
January 23, 2018 12:57:01 PM
In reply to Constantine, New York
Welcome back, Constance.
I apologize for any confusion. As I mentioned in my reply above, TD Helps is considered an unsecured forum. Because of this, our Specialists here would be unable to confirm any account specific information as requested since we do not have access to accounts/personal information.
Please utilize the contact methods mentioned above to reach out to a Banking Specialist directly to discuss your account in greater detail.
Enjoy your day, Constance.
Megan K, Mount Laurel
January 23, 2018 12:57:14 PM
1 person recommended this