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August 2, 2016 09:24:01 AM
In reply to Mathew, Hingham
We're sorry to hear that you're having trouble, Mathew. We'd be glad to point you in the right direction.
As you mention that PayPal is not accepting your debit card information, we recommend reaching out to them directly to confirm your account information with them.
If you continue to have debit card acceptance issues, we recommend contacting us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Mathew. Have a good day!
Megan K, Mount Laurel
August 2, 2016 09:24:11 AM