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December 10, 2014 02:35:35 PM
In reply to Margaret, Midlothian
Welcome to TD Helps, Margaret. We'd be happy to answer any questions you may have.
The monthly maintenance fee is assessed anytime your account balance falls below your daily minimum balance during your statement period. The fee will show on up on the last day of your statement cycle.
From your inquiry, it sounds like you may have a Convenience Checking Account. For more information on our TD Convenience Checking, we invite you to take a look here: http://bit.ly/18IVtY0. If this is not the account type you have and are unsure of what you have, it will be listed on your paper statements. If you do not have a paper statement handy, that's okay! You may view this information via your Online Banking.
If you have not enrolled yet, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, your TD Bank ATM/Visa Debit Card, your account number, and your email address. If you need any assistance enrolling, please call 888-751-9000 to speak with one of our Banking Specialists who are available 24/7.
Once you've successfully enrolled and have logged on, please select the "Accounts" tab and select "Statements". Another window should open with your statement images where you can view your account type.
As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We encourage you to contact our 24/7 Banking Specialists at the number listed above and we would be glad to review your account with you if you have any further questions. If you call and speak with one of our Banking Specialists, we'll also be more than happy to explain the cause of the fee and also offer some suggestions in order to avoid future maintenance fees.
As always, you can sit down with a Banking Specialist in person if you'd prefer at any TD Bank Store. Find the closest one here http://bit.ly/TDStores and step in during lobby hours to discuss.
We hope this helps, Margaret and have a great day.
Megan K, Mount Laurel
December 10, 2014 02:37:50 PM