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June 11, 2015 05:40:17 PM
In reply to William, Scarborough
Good day, William,
Thank you for writing in regarding ATM fees.
We do apologize if this has caused any confusion for you.
Generally speaking, if you are a TD Bank Customer, each withdrawal, transfer, and balance inquiry made at an ATM not owned by TD is subject to a $3.00 fee right now. Please note that fees are subject to change and we encourage you to take a look at our current Fee Schedule here: http://bit.ly/1cTejgt.
We'd also like to let you know that the owner of the machine or network (the other bank) may also assess a fee at the time of your transaction, including a fee for balance inquiries, in addition to any fees assessed by TD Bank. This could be the reason that you're viewing two fees on your statement.
To find out more, you might like to get in touch with us so we can review what's happened. We have a few contact options for you – we're available in person, by phone, or via message. You can reach us 24/7 at 888-751-9000 or at any Store listed here: http://bit.ly/TDStores. And our Secure Message option is available once you log in to your Online Banking account, by clicking the Customer Service tab at the top right, and then clicking on Send a Message. Just submit your inquiry and a dedicated Specialist will respond shortly.
As TD Helps is a public forum we're not able to check your account from here. However, we're sure that one of our Representatives can clear this up for you when we connect.
We hope this provides some clarity, William.
If you have other questions, just click Reply and have a great night.
Kristen P, Mount Laurel
June 11, 2015 05:43:03 PM