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I use the mobile app to make a payment and it does not recognize decimal points. Invalid payment amount. I can make payments online but can't using the app
December 7, 2015 08:05:05 AM
In reply to Gerard, Nashua
We appreciate the visit this morning, Gerard. We are sorry to hear about your difficulties and would be glad to help point you in the right direction.
To begin, we'd recommend making sure that your device's operating system is using the most up-to-date version. If you need to make this update, once this is complete we'd also advise you to remove the TD Bank Mobile App you're currently using and download our most recent version. To download the Mobile App for your Android or iPhone, please click here: http://bit.ly/1opBqUt. You can input your mobile phone number for a text message containing the TD Bank Mobile App link.
Once this is complete, if you're still unable to use the decimal key, we'd recommend that you download and install any free Qwerty keyboard app that is compatible with your Android device. This will correct the issue for you.
Otherwise, you may make a payment via our full site at www.tdbank.com, either on your computer or mobile device, to complete your payment. For any questions you may have, please give one of our Tech Support Specialists a call 24/7 at 800-493-7562.
Hope this helps. Have a good day.
Yen D, Mount Laurel
December 7, 2015 08:07:23 AM