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Trying to order a planner off lillypulitzer.com and will not authorize my card. Tried entering the three digit security code I'm supposed to use and the four digit code on the back of my card as well and still will not go through.
November 18, 2014 10:11:28 AM
In reply to Katherine, Phoenixvile
We appreciate you coming to TD Helps with your question, Katherine and we're sorry you're having trouble with your card.
To better address the issues you're experiencing with your card we ask that you contact one of our Banking Specialists at 888-751-9000. Our Specialists are available 24/7 for your convenience and after account verification we can take a look to see what is causing the card to decline. You may also visit us at a local TD Store for assistance. For Store hours please check out: http://bit.ly/TDStores. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Hope this helps Katherine and enjoy the rest of your day.
Colleen B, Mount Laurel
November 18, 2014 10:12:02 AM
In reply to Colleen, Mount Laurel
My card won't let me buy anything even though i have money on it please heh help
August 23, 2017 03:45:42 PM
In reply to Michael, Greenville
We're sorry to hear that your debit card is being declined, Michael. We'd like to direct you to some help.
There could be several reasons that your transactions will not go through. We'll need to take a look at your account and transaction attempts to find out why this is happening. As TD Helps is considered an unsecure forum, we do not have access to specific account information. Please give us a call 24/7 at 888-751-9000 or stop in to see us at a local TD Bank Store. To find one near you, please click here: https://go.td.com/1nq31dc.
You may also send us a secure message through your online or mobile banking detailing whats occurred and asking us to look into it. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope to hear from you soon, Michael. Take care.
Candice A, Mount Laurel
August 23, 2017 03:46:00 PM