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Im following all the step but will not accept a new pin or my old pin what i supose to get a new pin in the mail im not sure but i do not have time during the week to make it to a local bank
April 13, 2016 09:58:34 AM
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In reply to Brian, Wilmington
We're sorry to hear that you're having trouble, Brian. We'd be glad to help.
If you're referring to your TD debit card PIN, then you can reset it anytime 24/7 by calling 888-553-4122. As long as you know your current PIN, you'll be able to follow the prompts and reset your card to a new PIN of your choosing. Or, you could stop by your nearest TD Bank Store location found here http://bit.ly/TDStores to reset your PIN if you aren't completely sure what the current one is. Just stop by during lobby hours and we'll gladly reset it for you in person. You are also able to update your PIN by using a TD ATM.
If your debit card has been locked due to unsuccessful PIN attempts, we encourage you to reach out to a Banking Specialist at 888-751-9000. After authenticating your account, one of our Banking Specialists can assist and remove any block on your debit card if necessary. You may still need to stop into a TD Bank Store to reset the PIN if you're unsure of it. Or, we could mail a PIN reminder to the address we have on your account if you'd still like to keep the current PIN for your card. Please know that PIN reminders may take up to 7-10 business days to arrive at your address.
If you're having trouble with your PIN on our Bank-by-Phone (IVR) system, then please reach out to a Banking Specialist at 888-751-9000 so that we may best assist you. We can help reset your Phone Code on our Bank-by-Phone system if necessary and provide the answers to any account-related questions that you have. We're available 24/7 to help.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps, Brian and have a good day.
Megan K, Mount Laurel
April 13, 2016 09:58:48 AM