Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
For over a year I've had the overdraft on my card. Every Friday there's $1,000 or more directly deposited into my account and I have never not paid back any negative balances and now the last 2 weeks it hasn't allowed me to even over daft even a sollar why a $1 ×
September 6, 2015 01:16:24 PM
8 people recommended this |
In reply to Maryalice, salem
Thanks for coming by TD Helps, Maryalice. We'd be glad to help provide details regarding your concerns.
We'd like to let you know that if you have a Checking account with us and enrolled in TD Debit Card Advance service, we may allow you to authorize one-time debit card purchases or ATM transactions even when you do not have enough money available in your account so you may be able to complete your transaction, but it may result in a fee.
However, please note that the approval or decline of a transaction will be at the Bank's discretion. The Frequently Asked Questions for this service can be found here: http://bit.ly/1sXNJNf, and you can also find additional details here: http://bit.ly/Yv0ulC.
Kindly note that a fee can apply for each item which overdraws the account, and for information on our Fee Schedule, take a look here: http://bit.ly/1cTejgt.
Please keep in mind that TD Bank offers several different forms of overdraft services. For more information to choose which option is the best for you, we invite you to take a look here: http://bit.ly/1AlDFOr.
If you have any additional questions or would like to review this feature in more detail, please contact one of our 24/7 Banking Specialists at 888-751-9000 if. If you can make it into one of our Stores, you can also stop by to discuss it with a Specialist in person. Please find the TD Bank Store closest to you here: http://bit.ly/TDStores.
We hope this was helpful. Have a great day and let us know if you need anything else.
Yen D, Mount Laurel
September 6, 2015 01:18:47 PM
1 person recommended this
I over draft paying for a item in the store then i deposit money to pay for the over draft and now my balance is 0 dollars and it wont let me over draft from the atm
September 10, 2017 11:28:33 AM
In reply to crystal, freeport
Welcome to TD Helps, Crystal. We appreciate you reaching out today.
Based on the information you provided, it sounds like your account is enrolled in TD Debit Card Advance. This is a discretionary overdraft service we offer with our checking accounts that may help you avoid debit card declines. If your account is enrolled in this service, we may allow you to authorize ATM transactions or one-time debit card purchases even if you do not have sufficient funds in your account. We ask that you take a look here: http://bit.ly/1voNBCy for more details. You may also take a look here: https://go.td.com/2lbbfGg to view our fee schedule.
Please note that as this is a discretionary service, a purchase or withdrawal on your account may be declined even if your account is enrolled in this service. If you have any additional questions, you may us contact us directly at 888-751-9000, available 24/7. Or, if you'll be nearby one of our Stores, feel free to stop in. If you click here: http://bit.ly/TDStores, you can find the TD Bank Store and lobby hours closest to you.
We hope this helps, Crystal, have a nice day.
Natasha M, Mt. Laurel
September 10, 2017 11:29:29 AM