Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I am in Spain and I tried to use my visa and it said the payment was declined. I told the bank months before arriving that I would be here. Why isn't it working
January 20, 2015 12:54:41 PM
In reply to jaclyn, kitchener
Welcome to TD Helps, Jaclyn. We're sorry to hear of any troubles you are having with your Visa credit card and would be happy to help point you in the right direction for help.
We'd like to first let you know that you have reached the TD Bank in the United States. If your TD Visa Credit Card is opened with us here in the U.S. you may contact a TD Credit Card Specialist 24/7 at 888-561-8861 for further assistance. If you are currently still traveling in Spain, you may contact us 24/7 by dialing 706-644-3266 from any country outside the United States.
Please understand that as this is pertaining specifically to your credit card, we would need to review this further with you. Additionally, although we would like to assist you directly, as TD Helps is considered an unsecured forum, we would not have access to your account information.
If your Visa Credit Card is with TD Canada Trust, we invite you to contact them 24/7 directly. You can call collect using this number: 416-983-5393. If you don't have telephone access at this moment, you may also feel free to submit your question on their page here: http://bit.ly/1kD3iFr.
Let us know if you have any other questions. Safe travels!
LiShu R, Mount Laurel
January 20, 2015 12:55:38 PM
1 person recommended this