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I was trying to purchase British train tickets with my TD bank business visa debit card but it didn't work. How can I resolve this? We are traveling to the UK in October. Thank you
July 1, 2016 08:45:54 AM
In reply to Vincent, Berlin
Good morning, Vincent. We're sorry to hear of any troubles you are having with your debit card and would be happy to help point you in the right direction for help.
Please know that TD Visa debit card can be used anywhere VISA is accepted, worldwide. To best assist you with this purchase, we encourage you calling our 24/7 Banking Specialists at 888-751-9000.Upon account verification, a Banking Specialist will be able to determine the cause of the decline and offer the solutions as well. Also, you may visit any TD Bank Store to have your transaction reviewed in person, during normal lobby hours. For a listing of TD Bank Store locations and hours, please see here: http://go.td.com/1f9DSJR. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
In addition, you may also send us a secure message if you are enrolled for online banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon: http://go.td.com/1rvBmq8 and send a secure message.
As you will be traveling to the U.K. in October, it is recommended to contact us one week prior to your departure date, so we may notate your TD Visa debit card accordingly. When you place travel notifications, it makes us aware of foreign transactions on your account and help monitor your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://go.td.com/1fO8wKy. You may also want to review our international travel tips frequently asked questions by clicking here: http://go.td.com/1ltwDDc.
Let us know if you have any further questions. Have a good weekend, Vincent!
LiShu R, Mount Laurel
July 1, 2016 08:46:25 AM