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Will payments setup previously as "recurring payments" which fall within this time frame be made?
November 8, 2017 04:10:47 PM
In reply to Rachel, Conway
Hi Rachel! We'd be glad to clarify.
We're happy to confirm that during our Online upgrade this weekend, all payments should process as normal!
If you've set up as a recurring payment through Bill Pay, please know that they are processed during normal business days and not over the weekend. This means that they will be processed on Friday or Monday, depending upon the payment type and due date.
If the recurring payment is something you've set up with the merchant using your account and routing number, the same applies. These types of payments can only be processed during normal business days when the Federal Reserve is open, which does not include weekends. Even if the payment was set up using your debit card, you should experience no interruption! Our update may affect your ability to view the transaction online this weekend, but will in no way effect the merchant's ability to put through the charge.
We hope this helps clarify, Rachel! If you have any additional questions about how the update may affect you, please don’t hesitate to reach out to us here or give us a call 24/7 at 888-751-9000. You're also invited to stop in to see us at any local TD Bank Store to be assisted in person.
We hope you're having a great day, Rachel!
Candice A, Mount Laurel
November 8, 2017 04:11:03 PM