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I had an international wire transfer came in on the 24th, and got charged back on the 25th, bank said they did not receive the actual money but only the transfer information. Is this possible?
October 8, 2015 01:17:33 PM
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In reply to Ding, montreal
Good afternoon Ding,
Thank you for sending us your message today and we hope all is well with you!
We see that you're writing in to us from Montreal and would like to let you know that you've reached us here at TD Bank within the United States.
Typically if you have any issue with a wire that was sent to you, we would suggest contacting the sender of the funds for additional information or to have them request a trace. However, feel free to confirm this with our friends at TD Canada Trust. You can post your question on their TD Helps page here: http://bit.ly/1kD3iFr, or you can reach out to them directly with any options on their Contact page: http://bit.ly/1woOVay.
Thanks so much for reaching out, Ding and we hope this helps!
All the best and have a great afternoon.
Kristen P, Mount Laurel
October 8, 2015 01:18:51 PM
1 person recommended this