Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Hi we received many wire payments from customers and it becomes confusing. Our bank statement shows many unrecognized wire transactions. Anyway to find who sent us the money? Thank you.
September 7, 2017 11:17:31 AM
In reply to Carrie, Richmond
Happy Thursday, Carrie. We appreciate you bringing your question to TD Helps today.
Here at TD Bank, we're committed to helping our Customers better understand any transactions they may have on their account, and you're more than welcome to connect with us directly, and we'll gladly assist!
The first option you have when wanting to connect with a Banking Specialist is to call us directly. For your convenience, we are available 24 hours a day, 7 days a week, and can be reached at 1-888-751-9000.
You may also, as always, visit your nearest TD Store location to speak with a Customer Service Representative, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Your final option would be to send us a Secure Message from your own Online Banking, which you can access from here: https://go.td.com/1eaISlq. If you haven't signed up for Online Banking, that's okay as you're able to use the link here: https://go.td.com/1lU2qfY to start the enrollment process. If you have a business account, feel free to use this link: https://go.td.com/1rvBmq8 to sign into your BusinessDirect, and if you haven't yet enrolled in BusinessDirect, use this link: https://go.td.com/1yFjcDN.
When you're able to access your Online Banking to send a secure message, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope this helps you get connect with a Specialist, Carrie, and we look forward to speaking with you soon.
Brittany M, Mount Laurel
September 7, 2017 11:17:57 AM