Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I can't withdraw money from my account with my td debit card at south Korean atms
December 30, 2017 01:20:09 PM
In reply to James, Cheongju
Welcome to TD Helps, James.
We're so sorry to hear that you're having trouble completing purchases on your TD Bank Debit Card during your trip in South Korea, and we'll be more than happy to help.
Debit cards may be declined for a few reasons, and as you are traveling, your card may have a temporary block placed on it for transactions that are being performed outside of TD Bank's footprint. Security is our number one priority here at TD Bank, and in the event that you're going to be traveling outside of your state, we always like to recommend informing us of your travels so that we may properly notate if your account.
So that we may review your account to determine if this may be what is causing your card to be declined, we recommend that you connect with us directly. You're first welcome to call 1-888-751-9000 to speak with one of our Banking Specialist, 24 hours a day, 7 days a week. You're also welcome to call collect with operator assistance from any landline phone by asking the operator to dial (215)-569-0518.
If you're unable to call, we understand, and would then like to recommend that you send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that you're running into acceptance issues, James, but we look forward to assisting you at your earliest convenience.
Take care, and we hope you have a great start to your new year.
Brittany M, Mount Laurel
December 30, 2017 01:20:27 PM