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judi, little river
March 2, 2015 06:24:40 PM
In reply to judi, little river
Good evening, Judi and thanks for reaching out to us! Sorry to hear of any troubles with your account but we'll be glad to point you in the right direction.
Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. With that being said, we do ask that you contact us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be happy to see what may have occurred on your account to cause a fee and offer some options for you.
Additionally, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you prefer and you are enrolled for Online Banking, you may also send us a Secure Message so that we can review your account further. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Hope these options help, Judi and we look forward to hearing from you soon!
Kristen P, Mount Laurel
March 2, 2015 06:27:28 PM