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g. leslie, hampstead
January 23, 2015 04:11:14 PM
In reply to g. leslie, hampstead
Thank you for joining us here at TD Helps, G. Leslie. You came to the right place for information.
If you're referring to your online banking Password and know your current Password, you can reset it by clicking on the “Customer Service” tab once you've logged onto your account online at www.tdbank.com. In the “Customer Service” tab, there will be a “Self Service” portion and under that portion, you will see a link to “Change Password”. If you have personal TD accounts and are signed up for our Retail online banking, please sign in here http://bit.ly/1eaISlq. If you are a TD Bank BusinessDirect user, please direct your browser to http://bit.ly/1rvBmq8.
If you remember your online banking User Name and have U.S. Social Security number; however, have forgotten your Password, you do have the option to reset your Password via online by visiting http://bit.ly/1eaISlq. Once you are on the Log In page, please click on the “Trouble Logging In” link that is located under the Password field via your Online Banking. Select the account type and input your User Name. You will then be asked to answer two Security Questions; after successfully answering the security questions, you will be able to reset your Password.
If you do not remember your User Name or don't have a Social Security number, please give us a call 24/7 at 888-751-9000 to speak with one of our Banking Specialists. To rest your Password for TD Bank BusinessDirect, please contact us 24/7 at 800-493-7562, Option 2. Upon proper account verification, we will be able to help you reset your online banking Password in no time! You may also stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out: http://bit.ly/TDStores.
If you are referring to your password on www.tdcardservices.com, you can first try the "Recover Password" option on the right side of the logon page as long as you know your current User Name and the Email Address you registered with. If this is unsuccessful or you need any additional help, please contact one of our Credit Card Specialists 24/7 at 888-561-8861.
Additionally, if you're looking to change the verification Password on your account (password placed on your TD Bank account for verification purposes when contacting us over the phone) and do not recall the current one, you will need to visit your local TD Bank during the normal lobby hours. If you do remember the current verification Password and would like to update it, you may contact our 24/7 customer service department at 888-751-9000 or visit us at your local TD Bank Store.
If you have any other questions, please do not hesitate to ask!
LiShu R, Mount Laurel
January 23, 2015 04:14:14 PM