Small Business Banking
Private Client Group
Personal Financial Services
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June 22, 2015 09:40:32 AM
In reply to Lois, Cocoa
Welcome to TD Helps, Lois. We are happy to offer some options for you to obtain your statements.
If you are enrolled in Online Banking, you may print out your most recent monthly statements online yourself free of charge. After logging in your account from here: http://bit.ly/1eaISlq, please follow the steps below to obtain your statements:
1. Click on the accounts link at the top of the screen. 2. Click on the account number for the statements that you would like to view. 3. Click on the "Statements" tab. Choose the statement period you would like to view and click "View Statement". 5. You may then click on the print icon if you would like print a copy of your statement.
If you have not yet enrolled for online banking and have a TD Bank debit card, please follow this link to first enroll for our online service http://bit.ly/1lU2qfYIf you do not have a TD Bank debit card or are experiencing any difficulties while doing the online enrollment, you may contact our Banking specialists who are available 24/7. When calling our Banking Specialists at 888-751-9000, we do require account verification, for security purposes. Please also know that your name and address will be included in your monthly statements.
If you do not wish to enroll for online banking, please feel free to reach out to our Banking Specialists 24/7 at the same telephone number listed above and request to have your recent statement mailed to your address on file. You may also stop by your local TD Bank Store location, during lobby yours to be assisted in person. To find out the nearest TD Store near you, please visit, http://bit.ly/TDStores. Please also note, depending on the copies you are looking for, fees may apply. For more information, please refer to your Account Guide and the current Personal Fee Schedule here: http://bit.ly/1cTejgt (located under “copies”).
Thanks for stopping by, Lois. Take care!
Alara B, Mount Laurel
June 22, 2015 09:41:57 AM
In reply to Alara, Mount Laurel
Hi, whick days statements will mail to me?
June 24, 2015 01:34:21 PM
In reply to Alex, Totonto
Thank you for joining us, Alex. We'd be glad to help determine when your statement will be mailed.
Typically for business accounts, the statement cycle runs from the 1st until the last day of the month. For personal accounts, depending on when the account was opened, the statement cycle ending date can be different.
To determine when your statement comes to a close, we ask that you contact us directly for assistance. You are able to call us 24/7 by dialing 888-751-9000. After account verification, our Representatives will be glad to provide the dates of your statement period.
If you prefer to speak with a Representative in person, feel free to visit us during lobby hours at any TD Store. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
If you'd prefer, you also have the option of sending a Secure Message through Online Banking. If you are not enrolled in Online Banking and would like to be, please click here to begin: http://bit.ly/1lU2qfY. Once you are enrolled, please sign into your account at http://bit.ly/1eaISlq and click on the "Customer Service" tab and then select "Send a Message."
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/ personal information.
We have also noticed that you're writing to us from Canada. If this is in reference to your TD Canada Trust account, we invite you to take a look here: http://bit.ly/1Kawfnp. Our friend Kyle has answered a similar question to yours on the Canadian TD Helps page. If you do not find his reply helpful, feel free to submit your own question by following the link.
If you prefer to speak to a TD Canada Trust Representative directly, please take a look at their "Contact Us" page found here: http://bit.ly/1woOVay.
We hope this helps, Alex and have a good afternoon!
Megan K, Mount Laurel
June 24, 2015 01:34:59 PM
I would like to see checks cashed for the last two weeks
Karen, Great Barrington
May 30, 2017 04:25:55 PM
In reply to Karen, Great Barrington
Thanks for joining us, Karen!
We have a couple of options for viewing your check images.
For starters, through online banking and the mobile app you should be able to see images of checks that have cleared your account in the last two weeks in your account history. In fact, you should have access to any cleared checks for at least the last 60 days!
To do this using online banking, first log into by clicking here: https://go.td.com/1eaISlq. Once logged in, select the account from which you wrote the check by clicking on the blue highlighted account. Under Account History, you may select from 'Last 10 Days' up to 'All Available History' from the drop down. You may then click on any check that has recently cleared your account to view and print an image of that check. You have the ability to view check images through our mobile app as well.
To do this using the mobile app, click on 'Accounts' once you've logged in and select the account from which the check was written. Once you're looking at the account activity, simply click on the check in question and you'll see an image of the front and back of the check.
You may also request a copy of a specific check that has cleared your account be mailed to you. Click on the 'Customer Service' Tab at the top of the screen and select 'Other Copy Requests' under Special Requests and Documents. Once there, you'll select the account it posted to in the drop down and then click the arrow next to 'Check Copy'. Please fill in as much information as you have. You can add additional comments in the box below, then click 'Send'. An email representative should respond to confirm your check order in approximately 24 hours. You can expect delivery in approximately 7-10 business days.
You may also call us 24/7 at 888-751-9000 or stop in to see us at any TD Bank Store. We'd be happy to provide you any information you may need about a check and order a copy for you. In Store, we may even be able to print it on the spot for you. To find a Store near you, please click here: https://go.td.com/1nq31dc.
We hope this info helps. Have a great day, Karen!
Customer Service Team, Mount Laurel
May 30, 2017 04:26:49 PM
There is no accounts link at the top of my screen and I wish to see my account info including deposits.
September 8, 2017 09:36:38 AM
In reply to helen, clearwater
Thanks for joining us, Helen!
We're sorry to hear that you're having trouble viewing your accounts. We do not currently have any known issues with online or mobile banking that would remove this tab from view.
We'd like to provide you with a couple options in the case that this issue may be caused by your internet browser. Our website is compatible with the newest versions of the most popular internet browsers, including Internet Explorer, Chrome, Firefox, and Safari. If you are not using the newest version of your browser right now, we recommend making this update. We would also suggest that you disable any plug-ins and restore your browser defaults, and clear your cache and cookies as sometimes this will fix any browser issues. You may also wish to use a different internet browser. Once completed, log into your account by clicking here: https://go.td.com/1eaISlq. For the mobile app, please make sure that the app and operating system is up to date and that it is properly connected to the internet.
If you continue to experience the same issue, please give our Tech Support team a call 24/7 at 800-493-7562 so that we may troubleshoot the issue and get you back into your accounts.
We hope that this info helps you view your accounts, Helen. Have a great weekend!
Candice A, Mount Laurel
September 8, 2017 09:37:17 AM