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I don,t know my password
November 10, 2015 09:22:43 AM
In reply to Hsuan-tzu, Taiwan
Thanks for sending us your question today, Hsuan-tzu.
If this is in regards to your debit card, and you do not remember your PIN number and need to reset it, you can do one of the following:
- Visit us at any TD Bank Store with proper ID. Please check out: http://bit.ly/TDStores for a listing of TD Bank Store locations and hours.
- You can call our Banking Specialists 24/7 at 888-751-9000. Once one of our dedicated Banking Specialists verifies your account, we can send you a PIN reminder via mail. PIN reminders sent by mail may take 7-10 business days to receive depending on your postal office.
If your password for your TD Bank Online Retail Banking or BusinessDirect account isn't working right now, it's possible that your account has become locked. This occurs after 3 login attempts, for your account security. To review and fix your online account, please contact a Banking Specialist directly at 888-751-9000, (or 800-493-7562, Option 2 for Business Direct) 24 hours a day, 7 days a week, and we will be more than happy to assist you.
Another option you have is to stop in at your local TD Bank Store, during lobby hours, where a Representative will also be able to help. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
If you are referring to your password on www.tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
And to reset your password for a TD Go Card please click: http://bit.ly/1m8bjUS and select "Forgot Password." For additional assistance please dial 1-855-219-8050.
We hope this information is helpful, Hsuan-tzu.
Alara B, Mount Laurel
November 10, 2015 09:26:03 AM