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November 15, 2014 10:17:59 AM
In reply to George, Maryland
Hello George! Thank you for stopping by TD Helps with your question. We will be glad to help you get back online quickly.
If you have been locked out of your Online Banking due to answering your security questions incorrectly, we ask you please contact one of our dedicated Specialists 24/7 at 888-751-9000 who can assist you after account verification. If you are unable to contact us via phone, you can always visit your local TD Bank Store during lobby hours. Visit http://bit.ly/TDStores to find a location near you.
A few tips to consider that may help you with remembering your security questions include:
-Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
-Avoiding abbreviations in your answer, like "NYC." instead of "New York City ".
-Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw
Please note, you can also access up-to-the-minute account balance and transaction information 24 hours a day/7 days a week by calling our automated banking system (IVR) at 1-800-937-2000. Please have your account number ready when you call.
We hope that this information is helpful, George! Please feel free to contact TD helps anytime with your questions.
LiShu R, mount laurel
November 15, 2014 10:19:28 AM