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I need help I am in the Philippines and my ATM card will not work.
James, Upper Darby
February 17, 2015 09:16:58 AM
In reply to James, Upper Darby
Thanks for reaching out to us and we're sorry to hear that your ATM card is not working, James. We'd be happy to point you in the right direction today to get this fixed for you.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Sometimes even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the account activity with you.
To determine why your card is not working now, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secure Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns. If you are not yet enrolled, to start the process please visit here: http://bit.ly/1lU2qfY. Keep in mind that you will need your account number, ATM/Visa Debit Card number Social Security number and email address.
If you don't have online access at this time, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 011-1.
Hope this helps, James and we look forward to hearing from you soon.
LiShu R, Mount Laurel
February 17, 2015 09:18:00 AM