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Yesterday I had a call in pending status and today it is gone.... what happened
August 7, 2017 10:04:50 AM
In reply to Heather, Brooklyn
Hi Heather! Thanks for coming to TD Helps with your question.
If a transaction that was previously pending is no longer showing, it may have expired. When any debit card authorization comes through for payment, it comes with an expiration date. That is the date that the merchant intends to collect funds by. If they have not collected the funds by that date, we release the funds back into the account. The merchant should still collect the funds if you haven't cancelled the transaction. You will simply see it post to the account.
While this can appear confusing, it is not entirely uncommon. This often occurs with purchases that are ordered online or by phone when the merchant does not collect on the transaction until it has shipped.
We'd be happy to take a look at your account and confirm that the authorization has expired. Please give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc. You can also send us a secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. Be sure to include a detailed message about your inquiry. We can generally respond within 24 hours or less.
If this transaction was on your TD Bank Visa Credit Card, we recommend reaching out TD Card Services directly at 888-561-8861. Representatives are available 24 hours a day, 7 days a week.
We look forward to hearing from you soon. Have a great day, Heather!
Candice A, Mount Laurel
August 7, 2017 10:05:18 AM