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I understand pending transactions aren't charged yet, but I was under the impression that the available balance took that into account as if u were charged. Moreover, it would help to give the date of when u used debit card for a given transaction, and the date it went through. Some pending transactions are taken off balance immediately, while it seems others aren't.
Also, what is a nonTD atm fee? I know if I take out money from nonTD machine, that I'm charged extra. But that is reflected in that transaction, eg, 63 is charged on taking out 60. Then I see a nonTD atm fee for 5 dollars.
I'm having problems distinguishing between pending transactions that are taken into account when you use card, and those that aren't. In other words, where did the 20 dollar reduction in my balance come from?
Marc, Fort Lauderdale
October 8, 2015 12:40:25 PM
1 person recommended this |
In reply to Marc, Fort Lauderdale
We understand your concern, Marc and we'd be glad to clarify a few things.
First we'll address pending transactions on your account.
Pending Transactions are authorized or submitted items that have not yet posted to your statement. Pending Transactions may affect your available balance and when items post, they are then reflected in your statement history.
After all pending transactions are deducted from that Account Balance, your "Available Balance" is the amount of money in your account you can use without incurring an overdraft charge. Some things to remember:
- Your Available Balance is reduced by any pending debit card transactions (purchases and ATM withdrawals), and includes any deposited funds that have been made available.
- Your Available Balance does not reflect checks that you have written that have not yet cleared, or payments made in Bill Pay by laser draft (paper check) that have not yet cleared. You will typically not see these items pending.
- Your Available Balance also does not include electronic payments in Bill Pay that have not yet been paid, or debit card transactions that have not yet been processed by the vendor for payment.
- If you exceed your available balance, you may incur an overdraft fee.
You may also find this video useful discussing what an Available Balance is: http://bit.ly/1qSujaj.
Please know that while in some cases the authorized amount typically takes three to five business days to post to your account, the timing really depends on the merchant where you made a purchase. Keep in mind that merchants have up to 180 days to post pending transactions; however, it is unusual for an item to exceed five business days. Occasionally, pending Debit Card amounts listed may not equal the amount of the actual transaction. When the transactions clear, the actual amount will be reflected in account history. Examples of these transactions may include Debit Card purchases at restaurants or for gasoline.
Next, we're happy to discuss non-TD ATM fees.
Each time you make an ATM withdrawal, transfer or balance inquiry at an ATM not owned by TD, there may be a fee of $3.00 assessed. This fee will apply to your statement at the close of the business day. The owner of the machine or network may also assess a fee at the time of a transaction and this fee is typically added to the amount of your withdrawal.
Finally, in regards to the $20 difference you mentioned, we ask that you contact us directly to discuss your account. You are able to call our Banking Specialists 24/7 by dialing 888-751-9000 or by visiting any TD Store during lobby hours. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this clears things up and that we hear from you soon, Marc. Have a good day.
Megan K, Mount Laurel
October 8, 2015 12:40:51 PM
1 person recommended this