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I need TD bank to contact my credit card to prove you sent the payment on time. You show I paid my Macy's card and deducted the money from my account, but Macy's has no record of receiving it. They are now charging me interest and late fee.
December 18, 2017 12:28:20 PM
In reply to Lisa, Novi
We understand how concerning this can be, Lisa, and we'd be glad to offer help.
Our Tech Support Specialists are able to review a specific payment issued from Bill Pay and provide any details the merchant would need to locate the payment sent. You can reach a Specialist by dialing 800-493-7562.
In addition to contacting us by phone, you are able to send a secure message while signed in to your online account. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
We apologize for asking you to contact us directly, Lisa. Keep in mind that we would like to assist you directly however TD Helps is considered a public forum. Because of this, we do not have access to your account information to review your concerns.
Our Specialists are standing by to help, Lisa! We look forward to chatting with you soon.
Megan K, Mount Laurel
December 18, 2017 12:42:00 PM