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Zelle

Hi, I have my aunt live in US so want to transfer money to me from Chase bank via the Zelle? So I don't know TD bank has money transfer assistance service with Zelle or not? If it has, how I can use it? Thank you

Kristie, Belleville
September 20, 2017 11:37:36 AM

7 people recommended this | 3 Responses

In reply to Kristie, Belleville

Welcome to TD Helps, Kristie! Based on the information you have provided, it sounds as if your aunt plans on sending you money via Zelle from her Chase account to your TD Bank account. If this is the case, we'll be more than happy to help! TD Bank currently offers a service called Send Money, which allows you to send and receive funds from anyone, free of charge! Our Send Money feature works directly with the clearXchange network, and by signing up for our Send Money feature, you'll be able to receive any funds that may be sent to you by this network, including Zelle. If you haven't yet signed up for the Send Money feature, that's okay, as we'll be happy to help! To begin, log in by clicking here: https://go.td.com/1eaISlq. Select the 'Send Money' tab and ensure the email address shown is correct. You'll then need to accept the Terms and Conditions. If you sign up for this service with your mobile number, select text or call to receive a verification code. If you sign up using your email we'll send you a verification code by email. Be sure you have mobile notifications enabled for TD Bank. If you sign up with your email and don't receive the verification code, please check your e-mail spam folder. You'll then need to enter the code to verify your email address or mobile number. We'll show your accounts that are eligible for Instant Transfer. Just choose the one you wish to use. If you choose to set up this service from the mobile app, select 'Send Money' from the quick links or transfer screen and continue with the same instructions above. In the event that you run into any trouble, or if you have any questions, please don't hesitate to contact a Tech Support Specialist directly at 800-493-7562. Specialists are available 24 hours a day, 7 days a week, for your convenience, and will be more than happy to help. Similarly, you're also welcome to visit a TD Store location, during lobby hours for assistance. Our Customer Service Representatives are always happy to help, and you're welcome to check out the link here: http://go.td.com/1f9DSJR to find your nearest location. We hope this helps, Kristie! Enjoy your Wednesday!

Brittany M, Mount Laurel
September 20, 2017 11:37:55 AM

4 people recommended this

In reply to Brittany, Mount Laurel

Clicking on the link https://go.td.com/1eaISlq takes me to my TD account. Going to "Send Money" shows me no email address. How does one sign up to receive payments via Zelle??

Christopher, Brooklyn
October 20, 2017 05:04:45 PM

4 people recommended this

In reply to Christopher, Brooklyn

Hi Christopher. Thanks for joining us! We're sorry to hear that you've had some trouble enrolling in Send Money. In order to receive Zelle transfers, we'll need to get you enrolled in Send Money. If you've followed the instructions our friend Brittany provided, and are still unable to enroll, please give us a call. Our Tech Support Team is here 24/7 to help troubleshoot this with you. Please call us at 800-493-7562. We hope to hear from you soon, Christopher. Take care.

Candice A, Mount Laurel
October 20, 2017 05:05:06 PM

1 person recommended this

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