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Frequently Asked Questions

When are you moving my company to the new online system, TD eTreasury?

Your company's online Administrator will receive a notice from TD Bank approximately 60 days before you are converted, and a package with further details about 30 days before you are converted. These packages contain a lot of information that will help you get familiar with all of the new features of TD eTreasury, and prepare you for your transition.

How do I log into the new system?

Please see the TD eTreasury Quick Start for detailed instructions on how to log in to TD eTreasury for the first time once accessing the TD eTreasury Login Page.

What can I do to help my company's users learn the new system?

There are many options available to you. Our interactive online training tool, eLearning, is available to you through a link to it on the upper right portion of every page within TD eTreasury, or you can access eLearning by clicking here. eLearning provides a detailed look at TD eTreasury and has Show Me modules that walk you step-by-step through every subject, and for most subjects there is also a Let Me Try module that lets you practice making transactions yourself.

In addition to eLearning, context-sensitive help pages are available throughout TD eTreasury, Daily webinars will be conducted, and the Quick Start Guide will help guide you through most of the common transactions, and of course our Customer Care group (1-866-475-7262) will be available to assist you at any time.

I did not download or print some information that I need from WebExpress, and now I've been transitioned to the new system. What can I do?

WebExpress will be available for inquiry purposes only for 60 days after you are converted to TD eTreasury. No transactions can be initiated through WebExpress once you are converted, however you can view ACH or wire transactions that were pending in WebExpress at conversion and processed by the bank after conversion. Please see below for details.

In WebExpress I had scheduled an ACH transaction for a date that is past my conversion date; will it process or do I need to recreate it in TD eTreasury?

Any ACH transactions scheduled through WebExpress which have received all approvals and are awaiting pickup by the bank before conversion will be processed as usual, on the day they would have normally processed. Acknowledgement that the transaction was completed will be shown on WebExpress.

If your batch has not completed the approval process by conversion, or if the effective date of the transaction exceeds 14 days from the date of conversion, it will not be picked up by the bank and you will need to set it up anew in TD eTreasury

If you need to cancel any transaction, please contact our Customer Care group (1-866-475-7262).

In WebExpress I had scheduled a Wire transaction for a date that is past my conversion date; will it process or do I need to recreate it in TD eTreasury?

Any domestic or international wire transactions in WebExpress which are in "Released" status at conversion will be processed as usual. Acknowledgement that the transaction was completed will be shown in WebExpress and also on TD eTreasury's Wire Confirmation Report. If your transaction is not in "Released" status at conversion, it will not be picked up by the bank and you will need to set it up anew in TD eTreasury.

If you need to cancel any transaction, please contact our Customer Care group (1-866-475-7262).

In WebExpress I had scheduled a Book Transfer for a date that is past my conversion date; will it process, or do I need to recreate it in TD eTreasury?

Book transfers will remain in WebExpress until their effective date. Future dated transfers will be honored for up to 30 days after conversion. If you have a recurring book transfer that is effective more than 30 days after conversion, you will need to set it up anew in TD eTreasury.

If you need to cancel any transaction, please contact our Customer Care group (1-866-475-7262).

I had several ACH and Wire templates set up; how can I access them?

Your ACH, Wire and transfer templates have been converted to TD eTreasury for you. Please see the Quick Start Guide for instructions on how to access them. You may be required to update addenda information on some recipients within your ACH templates.

In TD eTreasury, how can I tell that my wire has been picked up by the bank?

There are new Status categories for wires on TD eTreasury. The following statuses can be found under the PAYMENTS tab, under the Wires subheading. The Wire Processed List displays the following processing statuses:
  • "Sent" – displays once a wire is approved.
  • "Received by Bank" – displays once the bank picks up the wire.
  • "Confirmed" – displays once the wire has been sent to the Fed.

    • Where do I find the wire confirmation number?

    Once a wire is in "Confirmed" status, the Fed Reference Number is shown on the Wire Processed List on the line directly under the word "Confirmed". International foreign currency wires do not receive a confirmation number.

    When is my token required, and do I need a new one?

    Tokens are required to initiate and approve wire and ACH transactions and whenever a change is made to those transactions. You can use the same token you used in WebExpress in TD eTreasury. You will be required to assign a token PIN upon the first time using your token device on TD eTreasury.

    How do I get access to my statements online?

    The ability to receive your statements online is one of our many new features. To begin receiving your statements online, your company's Administrator can simply email Customer Care at cmcc@td.com

    How do I see ACH addenda on incoming ACH transactions?

    This is also new. One line of ACH addenda information is available through the PAYMENTS module, under the sub-heading Reports. The Incoming ACH Detail report (Current Day) displays one line of addenda.

    Self-Administration

    The administrator is authorized to assign log on credentials to other individuals, designate each such individual as an administrator, determine which products and transactions the new user can perform, and assign limits as determined necessary. The administrator can also reset passwords for all users in the company without having to call the bank. However, you must contact the bank if you require new tokens or if you need a token reassigned to another user.

    Will Bank to Bank Information (BBI) be converted from my wire templates?

    Bank to Bank Information (BBI) will need to be re-added within the Details of Payment fields for wire templates converting to TD eTreasury.