Speech recognition technology – Set up once, and use it every time
TD VoicePrint is a voice recognition technology that allows us to use your voiceprint – as unique to you as your fingerprint – to validate your identify whenever you speak on the phone with one of our Live Customer Service representatives.
Simply put, the TD VoicePrint system takes a "print" of your voice in real time and transcribes it into mathematical data that cannot be replicated. Like the lines in your finger, your voiceprint is based on your unique voice. It's composed of over a hundred different characteristics that uniquely represent your voice (e.g., the shape and size of your vocal tract). No one else has a voice just like you.
For you, this is a layer of additional security that will help you feel more secure and confident whenever you talk to our representatives on the phone. For us, voice recognition helps us to verify your identity. It also allows us to help you faster over the phone.
It's really simple to enroll – just talk
- Call Live Customer Service 1-888-751-9000
- Request to enroll in TD VoicePrint
- The customer service representative will get you set up
The software does all the work in the background as you and the representative have a normal conversation. Once your voiceprint is captured, you will be asked to confirm your enrollment in TD VoicePrint.
Once captured, your TD VoicePrint will be stored for future use. A voiceprint is not a recording, or something that can be stolen. It can't be used to gain access to any other system or to create a recording of your voice.
TD VoicePrint is the fast way to get the help you want on the phone. The next time you call, and for all the calls after (as long as you wish to remain enrolled), you can verify your identify simply by using your voiceprint instead of answering the usual security questions.
TD VoicePrint is such an important security feature that we want everyone who is interested to enroll. So we've made it free. Call 24/7 Customer Service at 1-888-751-9000 to enroll.
If you choose to not enroll in TD VoicePrint, we can still validate your identify. By asking you a series of questions that you must answer correctly, we can be assured that you are who you say you are.
Our commitment to you
Secure management of your money (and the personal information required to process your transactions) is at the very foundation of our business. Whether you access your accounts at your local TD Bank location, online or on the phone, TD Bank protects you with the highest security measures available.
For more information, read our frequently asked questions.
If you are concerned that you have received fraudulent e-mail, disclosed confidential information or have questions about identify theft, please contact us immediately.
TD Bank Phishing and Identity Theft Hotline