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Account Information FAQs

Q. What if I incur overdraft or other fees as a result of the delay?

A. Rest assured, we will not charge you any fees on your TD Bank account(s) caused by these delays and will reimburse you any fees you incurred from other banks as a result. Find out how to request reimbursement.

Our employees will work with you individually to resolve these outstanding issues. Please visit one of our stores , which are open early and late each day to serve you.

Q. Online Banking and Quicken/QuickBooks are unavailable for a short period each day. Why is that?

A. As part of our normal processing, Online Banking and the link to Quicken/QuickBooks are unavailable each day when transactions are updated. Knowing how important Online Banking is to our Customers, these updates are typically completed during the overnight hours to minimize the impact to our Online Banking users. The delays that we've experienced recently have required us to conduct system maintenance at other times of the day so that transaction updates can be made. Get more information on Quicken/QuickBooks.

If you have additional questions, please visit your local store or call us at 888-751-9000.

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SECURITIES AND INSURANCE
NOT FDIC INSURED	NO BANK GUARANTEE	MAY LOSE VALUE

Securities and other investment and insurance products are: not a deposit; not FDIC insured; not insured by any federal government agency; not guaranteed by TD Bank, N.A. or any of its affiliates; and, may be subject to investment risk, including possible loss of value.

Under federal law, Regulation E (Electronic Fund Transfer Act) provides certain protections to consumer customers when there is unauthorized account activity. Regulation E covers electronic fund transfer activity through a checking, savings, or other consumer asset account at a financial institution used primarily for personal, family, or household purposes. All of the protections provided by Regulation E are incorporated into our Online Banking Agreement.